We are seeking both an operations manager and experienced bike mechanics for our team.

About Us:
Fairmount Bicycles is a community-oriented bike shop located at the intersection of the Francisville, Spring Garden, and Fairmount neighborhoods of Philadelphia. We specialize in providing high-quality bicycles, accessories, and exceptional customer service to cyclists of all levels. Our mission is to promote cycling as a sustainable and enjoyable mode of transportation and recreation while fostering a welcoming and inclusive environment for all riders.

Operations Manager

The operations manager will ensure all bike shop operations are carried on in ethical and cost-effective ways.

Responsibilities

• Customer service, including email and in-person at the shop
• Recruit, train, supervise, and schedule staff
• Find ways to increase quality of customer service
• Organize & order inventory
• Know the ins and outs of our point of sale systems
• Develop new ideas & have the drive to implement them
• Communicate effectively with staff, customers, and shop owner
• Examine financial data
• Manage community initiatives, such as our community pantry, community bike repair fund, and events

Requirements and skills

• Excellent communication skills
• Leadership ability
• Outstanding organizational skills
• Weekend availability
• Bike shop experience

A plus if you also have

• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Proven work experience as Operations Manager or similar role

Pay & Benefits

• Hourly rate starting at $20/hr, commensurate with experience
• 32 hour/week work week
• Dental insurance offered, 50% paid by company
• IRA Retirement plan offered, 100% match by company up to 3% of weekly salary
• Limited paid time off in season
• Flexible unpaid 4-12 weeks off in the winter

Bike Mechanic

Responsibilities

• Perform repairs with precision and efficiency
• Assemble new bicycles and ensure they meet quality standards before delivery to customers
• Assist customers in selecting the right accessories and components for their bikes
• Keep the shop organized
• Welcome customers to the shop and provide friendly, knowledgeable assistance.
• Listen to customers' needs and recommend bicycles, accessories, and gear tailored to their preferences and budget
• Use Lightspeed to enter workorders, add inventory, and process sales
• Assist with inventory management, including restocking shelves and updating product displays.
• Answer phone calls and respond to inquiries about products, services, and repair appointments.

Requirements and skills

• Passion for bicycles and a genuine desire to help customers
• Previous experience as a bicycle mechanic or salesperson is preferred, but we are willing to train the right candidate.
• Strong mechanical aptitude and familiarity with bicycle components, tools, and repair techniques.
• Excellent communication skills and the ability to engage with customers in a friendly and approachable manner.
• Detail-oriented with a commitment to providing exceptional service and craftsmanship.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Weekend availability

Pay & Benefits

• Competitive hourly wage for experienced mechanics - starting at $18/hr + tips
• Weekend bonus tacks on $3+/hr to your base wage
• Paid Time Off for FT staff
• Dental insurance and Simple IRA plan available for FT staff
• Employee discounts on bicycles, accessories, and services.
• Supportive and inclusive work environment with a passionate team of cyclists and enthusiasts
• Flexible unpaid 4-12 weeks off in the winter

If you're ready to join the Fairmount Bicycles family and contribute to our mission of promoting cycling and serving our community, we want to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience and why you're excited about this opportunity to [email protected] If you are using chatgpt and other AI, please please edit it so that we can tell a real human was involved.

Ride with us and be a part of something special at Fairmount Bicycles!